Welcome to Bristol Lakes HOA

Subject: ACTION REQUIRED: Options for Your Xfinity Phone Line and E911 Service

Dear Residents,

As previously announced, our bulk community agreement with Xfinity is transitioning from Triple Play (TV, Phone, Internet) to Double Play (TV, Internet only) effective 9/1/2026.

While TV and Internet will continue to be covered by the community bulk rate, home landline phone service (Xfinity Voice) is no longer included in your HOA Dues. If you currently use a landline phone, you must take action to decide how to handle your number and avoid unexpected charges.

IMPORTANT: Action Is Required to Opt Out of Phone Service

Comcast cannot automatically disconnect existing phone numbers due to federal E911 emergency regulations. If you have an existing phone line and do not opt out/disconnect it, you will be automatically billed monthly by Xfinity for individual Voice service.

This automatic fee is $25.00/month plus taxes and local fees. In Unincorporated Palm Beach County, Florida, the final bill total will be approximately $29.00 – $31.00 per month.

Please review the options below and the attached graphics to make your decision.

Part 1: Handling Your Landline Phone Number

If you currently have a landline phone through Xfinity, you have three options:

Option 1: Discard Your Phone Number / Opt Out If you do not want a landline phone number and wish to avoid the automatic billing, you must explicitly opt out. Please log into your personal Xfinity account online (or call Xfinity Customer Service) and request to cancel Voice/phone service completely.

Option 2: Continue Xfinity Service (Auto-Billed) If you wish to keep your landline phone exactly as it is, no immediate action is required. However, you will now see a monthly charge on your personal bill (the approximately $29–$31 described above) and you will be billed directly by Xfinity.

Option 3: Move (“Port”) Your Number to a New Provider If you wish to keep your phone number but do not want to pay Xfinity for service, you must “port” (transfer) your number to another provider BEFORE you cancel Xfinity service. Starting this process before canceling is critical to avoid losing your number.

Disclaimer: The third-party services below are provided for reference only and are not endorsed by the POA. We encourage residents to explore all available options for phone service.

• Tello: This service starts at ~$5.00/month (for 300 minutes). This can convert your landline into a mobile number on a new device or can be set up as a second number on an unlocked smartphone.
• NumberBarn: Offers “parking” for $3.00/month (plays a standard recorded message) or call forwarding for ~$7.00/month to a different phone (such as your mobile phone).
• Google Voice: Once a landline has been successfully transferred to a mobile carrier (like Tello), it can then be moved to Google Voice for continued free service (after a one-time porting fee).

BRISTOL LAKES ADT ALARM SYSTEMS INCLUDE CELLULAR SERVICE. If you are unsure if your system has the cellular controller, please contact ADT. It is included with our service. 

Part 2: Your Home Alarm System Connection (IMPORTANT)

Many residents currently have their home security system connected to their Xfinity phone line. If you plan to cancel or move your phone line, you must ensure your home alarm remains actively monitored.

Please locate your main Xfinity modem/gateway and check if a telephone cord is plugged from the modem into a wall jack, then follow the corresponding option below (and reference the attached image guide):

Option 1: No Phone Cord Is Plugged into the Wall Jack

• What it means: Your alarm system is unlikely to be using your Xfinity phone line.
• Action Required: Even if no cord is connected, we strongly recommend calling your alarm provider to confirm active monitoring signals are still being received successfully from your home.

Option 2: A Phone Cord IS Plugged into the Wall Jack

• What it means: Your alarm system is more than likely relying on your landline phone connection to transmit signals.
• Action Required: Contact your alarm provider to explore switching to a cellular connection versus a cable landline. Upgrading your security system to cellular before canceling your Xfinity phone service is suggested for continued reliability.

(Please note: This information is provided as a general guide. Please consult your security provider for specific equipment requirements).

Sincerely,
POA Board of Directors